Terms & Conditions

Terms & Conditions, Service Agreement & Guest Participation Policies

By submitting an application to appear as a guest on Real Talk with Heather & Andres, or by requesting any digital product, CRM setup, automation services, or training, you acknowledge and agree to the terms outlined below.

**SECTION 1 — Digital Products, DIY Courses & Automation Snapshots

Service Agreement**

1. License & Usage Rights

By purchasing, accessing, or using any digital product, DIY e-course, automation snapshot, workflow template, training material, or related resource provided by Real Talk, Cloud Realty, or Cloud Core Automations (“Provider”), you receive a single-user, non-transferable license for personal or business use.

You agree not to:

  • Share, resell, or distribute any digital product

  • Upload materials publicly or include them in paid programs

  • Replicate them to create competing products or trainings

  • Claim the content as your own

White-label rights are granted only on products specifically sold with white-label permissions.

All digital product sales are final and non-refundable, as access is delivered immediately.

2. What’s Included vs. Not Included

Your purchase includes:

  • Access to purchased digital materials

  • Real Talk Community membership

  • Weekly Wednesday Q&A with Heather

  • Basic troubleshooting for access issues

Your purchase does not include:

  • Done-for-you CRM setup

  • Custom workflow building

  • Systems consulting

  • Business or marketing strategy

  • Integrations, advanced troubleshooting, or hands-on implementation

These services are available separately.

3. Product Updates

You will continue to receive access to updated versions of the digital products you purchased. Updates are released periodically at the Provider’s discretion.

4. User Responsibilities

You agree to:

  • Follow all instructions provided

  • Maintain an active CRM subscription

  • Test all workflows before using them in live operations

  • Ensure compliance with SMS/email marketing laws and platform requirements

The Provider is not responsible for issues caused by user error, platform outages, integration failures, or modifications made after delivery.

5. Payment & Authorization

By completing your purchase, you authorize the full payment, including recurring charges on subscription-based products if applicable.

All content—including videos, templates, workflows, training modules, documents, graphics, and messaging—remains the Provider’s intellectual property.

The Provider reserves the right to revoke access without refund in cases of misuse, abuse, or violation of these terms.

**SECTION 2 — CRM Setup, Automation Services & Strategy Work

Terms & Conditions**

1. Scope of Services

CRM setup, automation development, workflow creation, AI integrations, templates, and strategic recommendations will be delivered according to the scope outlined during your consultation or proposal.

Any request outside the original scope may require a separate quote.

  • 2. Client Responsibilities

    To ensure timely and accurate delivery, the client agrees to:

    • Provide accurate business details and branding assets

    • Grant access to CRM accounts and required platforms

    • Complete onboarding documents promptly

    • Review and approve materials in a reasonable timeframe

    • Notify the team of any platform changes affecting automations

    Delays in providing access or information will impact project timelines.

3. Payment Terms

  • A 50% non-refundable deposit is required to begin work.

  • Remaining balance is due prior to final delivery.

  • Cancellations with less than 24 hours’ notice will result in forfeiture of the deposit.

  • Work may pause if payment fails or account access is removed.

4. Third-Party Fees

Client understands that CRM platforms such as Go High Level and integrated providers may charge:

  • Subscription fees

  • A2P 10DLC fees

  • Phone number hosting

  • Call/text usage

  • Email usage

  • AI usage fees

These costs are billed directly by the platform and are not included in Heather’s service fee.

5. Revisions & Timelines

  • Minor adjustments are included.

  • Major revisions or new builds require additional fees.

  • Timing depends on client responsiveness.

Automation performance improves through ongoing data collection and optimization.

6. No Guarantee of Outcomes

While best practices and proven strategies are used, results depend on multiple factors such as lead quality, consistency, offer strength, and market conditions. No specific outcome, revenue, or performance benchmark is guaranteed.

7. Data, Privacy & Security

Clients are responsible for compliance with all laws and regulations governing the handling of customer data.

Heather does not store client data outside the CRM and will only use information provided for service delivery.

8. Intellectual Property

All custom workflows, templates, and materials created remain the Provider’s intellectual property. Clients receive usage rights for their own business only. Redistribution or resale is not permitted.

9. Limitations of Liability

Provider is not liable for:

  • Software outages

  • Platform bugs

  • Integration failures

  • Lost revenue

  • Compliance violations

  • Issues arising from user modifications

The client assumes full responsibility for monitoring systems and ensuring regulatory compliance.

10. Support & Maintenance

Setup services include basic post-delivery support but do not include long-term maintenance unless the client purchases a support plan.

11. Acceptance of Terms

By booking services, paying a deposit, or granting CRM access, the client acknowledges agreement to these terms.

SECTION 3 — Real Talk Guest Participation Agreement

Recording & Distribution

All interviews are recorded (audio and video). Recordings may be edited for clarity and promotional use.

Episodes may be published on:

  • Podcast platforms

  • YouTube

  • Social media

  • Websites

  • Promotional channels

Rights & Usage

By participating, you grant Real Talk with Heather & Andres the non-exclusive right to edit, reproduce, distribute, and promote your appearance.

You may share the final episode or provided clips, but you may not edit them in misleading or harmful ways.

Promotion & Mentions

Guests may share relevant links, resources, and offers. The Real Talk team reserves the right to remove content that is inaccurate, inappropriate, or overly promotional.

Rescheduling

Guests may reschedule using the automated link with at least 24-hour notice. Repeated no-shows may impact future participation.

Content Ownership

Real Talk retains ownership of the final episode.
Guests retain ownership of their likeness and original content shared during the interview.

Good-Faith Participation

Guests agree to professional, respectful engagement. Hate speech, defamatory remarks, or inappropriate conduct may result in cancellation or withholding of the episode.

SECTION 4 — Privacy Policy (Guest Applications & Service Users)

1. Information Collected

We may collect:

  • Name and contact information

  • Professional title, business, and social links

  • Topic ideas or notes

  • Scheduling details

2. How Information Is Used

To:

  • Schedule and manage interviews

  • Communicate before/after your appearance

  • Feature you in episode notes and promotional materials

  • Deliver assets and updates

3. Sharing Information

We do not sell or trade personal information. Limited details may be shared publicly for promotional purposes related to your episode.

4. Data Security

Information is stored securely within our booking and communication systems.

5. Marketing Communications

By applying, you consent to email updates related to Real Talk. You may unsubscribe at any time.

6. Your Rights

You may request updates or deletion of your information at any time.

SECTION 5 — Additional Disclaimers

  • Cloud Realty provides marketing systems and lead-generation tools for real estate professionals but does not guarantee income or transaction outcomes.

  • Results vary based on individual implementation and market conditions.

  • Testimonials represent individual experiences and do not guarantee future performance.

  • Third-party vendors may be recommended, but Cloud Realty is not responsible for their performance.

  • All materials are protected by copyright. Duplication or distribution without permission is prohibited.

  • This site is not affiliated with or endorsed by META or Facebook. All trademarks belong to their respective owners.

Terms & Conditions-Other

  • 1. Information We Collect

    When you apply to be a guest, we may collect:

    • Name, email address, and phone number

    • Professional title, company, and social media links

    • Topic ideas, notes, or resources you wish to share during the podcast

    • Scheduling details (date/time of your interview)

    2. How We Use Your Information

    We use this information to:

    • Schedule and manage podcast interviews

    • Communicate with you before and after your appearance

    • Feature your name, title, and links in show notes, promotional materials, and episode distribution

    • Send you episode links and promotional assets once published

    3. Sharing Your Information

    We do not sell, rent, or trade your personal information. We may share limited details (such as your name, title, and provided links) only for the purpose of promoting your podcast appearance.

    4. Data Storage & Security

    Your information is stored securely within our booking and communication systems. We take reasonable measures to protect your data against unauthorized access or disclosure.

    5. Marketing Communications

    By applying, you consent to receiving email communications related to your podcast appearance. You may also receive occasional updates about Real Talk or related resources. You can unsubscribe from marketing emails at any time.

    6. Your Rights

    You may request to review, update, or delete your personal information at any time by contacting us directly.

    7. Changes to This Policy

    We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Facebook website or META Disclaimer

This site is not a part of the Facebook website or META, Inc. Additionally, this site NOT endorsed by Facebook in any way. FACEBOOK is a trademark of META, Inc. All respective trademarks belong to their rightful owners.

Cloud Realty is a real estate brokerage and marketing service provider. We offer lead generation, marketing systems, and business development services to real estate professionals. We do not guarantee specific income levels, transaction volumes, or business results. We believe that with proper systems and support, real estate professionals can improve their business performance, but success depends on many factors including individual effort, market conditions, and consistent application of learned strategies.

All material provided is intellectual property and protected by copyright. Duplication, reproduction, or distribution without permission is strictly prohibited.

Results shared in our marketing materials represent specific cases and may not be typical. Individual outcomes vary significantly based on experience, market conditions, effort, time invested, and other factors. While we track client satisfaction and transaction outcomes through voluntary surveys, these results should not be interpreted as guarantees of future performance. Many clients may not fully implement the systems provided, apply the strategies consistently, or may face market-specific challenges that affect their results.

Cloud Realty may suggest third-party vendors or services that are not affiliated with our company. We are not responsible for the performance of these third parties and do not guarantee their services. Some recommended businesses may have common interests or ownership connections with Cloud Realty.

By using our services, you agree to our privacy policy and terms of use, which can be found on our website.

This site is not a part of the Facebook website or META, Inc. Additionally, this site NOT endorsed by Facebook in any way. FACEBOOK is a trademark of META, Inc. All respective trademarks belong to their rightful owners.